Shipping policy
Company information
Mayara
support@mayarafashion.com
Chamber of Commerce (KVK) 80867162
VAT number NL003499425B81
Opening hours
Monday-Friday: 10:00-18:00 (UK time)
We aim to answer your email within 24 hours
Shipping policy
This shipping policy sets out the conditions relating to the processing, dispatch and delivery of your order.
Delivery costs
Delivery to the United Kingdom is free on every order. There are no delivery charges and no minimum order value – you pay only for the product.
Where we deliver
We deliver to customers in:
- the United Kingdom (England, Scotland, Wales and Northern Ireland)
- the Netherlands
Processing and delivery time
Orders placed Monday to Friday before 21:00 (UK time) are processed and prepared for dispatch within 1-2 working days.
Delivery then takes 4-7 working days. The total time, including processing, is 5-9 working days. Please bear in mind that this is an estimate and may vary depending on your location and any delays in transit.
Import duties and taxes
Your order is shipped from our supplier's international warehouse outside the United Kingdom. Depending on the contents and value of your parcel, import duties or taxes may be payable on arrival in the UK. Any such charges are not included in the price shown at checkout. If you would like to know in advance what this may mean for your order, please email us at support@mayarafashion.com before you buy and we will tell you what we know.
Track and trace
As soon as your order has been dispatched you will receive an email with a tracking code, so you can follow your parcel all the way to your door.
Problems with your delivery?
Has the expected delivery time passed and your order still hasn't arrived? Please allow another 3 working days. If it still hasn't arrived after that, email us at support@mayarafashion.com and we will sort it out for you.
Under UK consumer law, if your order has not arrived within 30 days of your purchase you are entitled to cancel it and receive a full refund.
